itm8 is a leading supplier of IT products and services aiming to become #1 IT Powerhouse in Northern Europe. We pride ourselves on our cutting-edge technology and exceptional service delivery. We are seeking a dedicated and reliable IT Operations Technician to join our dynamic team in Prague with 24/7 coverage.

Job Description:

As an IT Operations Technician, you will be the first line of defense in our IT operations team, responsible for monitoring and reacting to alerts to ensure the stability and performance of our internal and customer’s IT infrastructure.

Together with other tech teams in Denmark and Philippines, we take care of the customer-facing functions as well as the primary server operations. We are the customers' primary point of contact for systems operations. We focus on high service and stable operation, and we ensure this by proactive monitoring of customers' systems.

Responsibilities:

• Monitoring: Actively monitor IT systems, networks, and applications using established monitoring tools.
• Alert Management: Respond promptly to monitoring alerts, ensuring issues are identified and addressed in a timely manner.
• Incident Management: Resolve technical issues from start to finish, supported by our large knowledge bank within the team. Escalate incidents to second-level support or other appropriate teams when necessary.
• Communication: Maintain clear and accurate communication with team members and customers during incident resolution.
• Documentation: Log all actions taken during incident management in a detailed and accurate manner.
• Shift Work: Work on a rotational shift basis, including nights, weekends, and public holidays to ensure 24/7 coverage.

Required Qualifications:

• Experience: Previous experience in an IT support, service desk or operations role is preferred.
• Technical Skills: Understanding of IT systems, networks, and applications. Familiarity with monitoring tools is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Team Player: Ability to work effectively within a team and independently.
• Flexibility: Willingness to work non-standard hours, including nights, weekends, and public holidays.

What do you bring?

You take pride in delivering service and solutions at a high level - and you know that this requires a proactive and persistent approach to tasks. 

• Knowledge of Windows Server administration, and in particular the associated roles 
• Understanding of how to uncover a problem so that troubleshooting and possible escalation is done optimally 
• Fluency in written and spoken English 
• Understanding of Networking, IIS, DHCP, Backups, Certificate infrastructure is an advantage. 

Your personal skills 

• Passion for learning and staying ahead of the technology curve.
• Eager to explore new challenges and tackle complex problems.
• Collaborative spirit and a drive to contribute to team success.
• 24/7 Availability - Flexible work schedule, including nights, weekends, and holidays.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to providing exceptional service around the clock.

If you are a proactive individual with a passion for IT and the ability to thrive in a fast-paced environment, we would love to hear from you.

Employee benefits:

• 5 weeks of holidays
• 5 sick days/year
• Flexible working hours
• Hybrid working model
• iPhone and Lenovo laptop
• Cafeteria flexible spending account (CZK 18,000/year)
• Meal vouchers fully covered by the employer (CZK 110 CZK/voucher)
• Monthly pension insurance of 3%
• Possibility to arrange a Multisport card
• Company assistance towards TAX authorities
• Czech and English lessons paid by the company
• Support in your professional and personal growth
• Social events (company parties, monthly company bars, weekly breakfasts...)
• Fresh fruit, delicious coffee, tea and soft drinks
• Stand up desks
• Pool table, darts, PlayStation 4 Pro and relax zone

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